Customer FAQ

Can I view my account information online?
What options do I have to make my payment?
What should I do if I can't make my payment
Can I change the payment date on my contract?
Can I defer my payment?
How do I get my payoff amount?
Can I make a payment at the dealership?
Can I get a loan from you directly?
Do you report to the credit bureaus?
What do I do if I disagree with your credit bureau reporting?
How do I dispute with the credit bureau agencies?
Why do I have to speak to you before my loan is funded?
Do I need to have Physical Damage Insurance (Comp & Collision)?
Who is the loss payee / lienholder?
Can I refinance?
Does Carvant have a Fair Lending Plan?

Answers

Can I view my account information online?

Yes, you can, using our Customer Portal! Click on the orange "Customer Login" button located at the top right of our home page and follow the sign up process. Once logged in, you can view and print your account summary, payment history and payoff information, as well as update your address, phone number or email or make a payment. You can even download a form to set up recurring payments.

What options do I have to make my payment?

We prefer that you schedule a recurring ACH transaction which debits payments when they are due directly from your account. Payments can also be made using debit or credit cards on our website or over the phone with an agent or our automated system. Additionally, you always have the option to mail us your payment by check or money order. Click HERE to download the form needed to establish recurring ACH payments, or call us at (516) 750-4490.

What if I can't make my payment?

The most important thing to do is CALL US AT (516) 750-4490! The earlier you contact us and let us know that you are having a problem, the more options we will be able to offer you. The number for Customer Service is (516) 750-4490, or click HERE for other contact methods.

Can I change the payment date on my contract?

Yes, you can. You must have made at least three payments, and cannot be late at the time you make the request. Contact us at (516) 750-4490 at least 15 days prior to the scheduled due date to initiate a change.

Can I defer my payment?

You may be eligible to defer or "skip" a payment. Call us at (516) 750-4490 if you are having problems making your payment, so we can help you determine if you qualify.

How do I get my payoff amount?

You can obtain a payoff directly from our Customer Portal, or you can call Customer Service at (516) 750-4490. Click HERE to go to the Customer Portal.

Can I make a payment at the dealership?

No, we require that you make your payment directly to us, so that we can better assist you in managing your obligation and rebuilding your credit.

Can I get a loan from you directly?

No, we are an indirect finance company. This means that we purchase retail installment contracts, or car "notes" from dealerships. We do not lend money directly to individuals.

Do you report to the credit bureaus?

Yes, we report to Equifax, Experian and Trans Union. One of our goals is to provide you an opportunity to rebuild your credit, so that you have more options the next time you need to finance a vehicle purchase. This means that it is extremely important that you make your payments on time, to avoid any negative reporting.

What do I do if I disagree with your credit bureau reporting?

Carvant Financial LLC

6851 Jericho Turnpike, Suite 245

Syosset, NY 11791

Attn: Credit Disputes

Include a copy of your credit bureau, if available, as well as a detailed description of the nature of your dispute. We will investigate, and respond to your inquiry in a timely fashion.

If you disagree with our response, you can get more information on how to dispute errors by visiting the Federal Trade Commission website by clicking HERE.

How do I dispute with the credit bureau agencies?

The following are the dispute addresses for the three major credit reporting agencies:

      Equifax
      P.O. Box 7404256
   Atlanta, GA 30374
   (800) 685-1111

https://www.equifax.com/personal/credit-report-services/credit-dispute/

      Experian
      P.O. Box 2002
      Allen, TX 75013
   (888) 397-3742

http://www.experian.com/disputes/main.html

      TransUnion
      P.O. Box 390
      Springfield, PA 19064
      (800) 888-4213

www.transunion.com/credit-disputes/dispute-your-credit

Why do I have to speak to you before my loan is funded?

Building a relationship with you is very important to us. Speaking to you before we purchase the contract gives us an opportunity to make sure we can reach you, that the terms of the contract have been made clear to you and that you have been given all the information you need in order to get off to a good start.

Do I need to have Physical Damage Insurance (Comp & Collision)?

Yes, in addition to liability and other statutory insurance specific to your state, you must have collision and comprehensive insurance covering your vehicle until it is paid off. This insurance MUST list Carvant Financial, LLC as loss payee and lienholder.

Who is the loss payee / lienholder?

   Carvant Financial LLC
   6851 Jericho Turnpike, Suite 245
   Syosset, New York 11791

Can I refinance?

Sorry, Carvant does not refinance vehicles. But if you have made your payments on time you may be able to refinance through another financial institution, such as a bank or credit union.

Does Carvant have a Fair Lending Plan?

Yes, Carvant is committed to providing finance services to all potential applicants and borrowers without regard to race, color, creed or religion, national origin, sex, marital status, sexual orientation, military status, disability, familial status, age (provided the applicant has legal capacity to enter into a binding contract), receipt of public assistance, or the exercise of legal rights under the federal Consumer Credit Protection Act (15 U.S.C. §§ 1601 et seq.). Carvant is committed to informing its employees of and implementing policies that ensure compliance with all fair lending laws.

Click HERE to see a copy of our formal Fair Lending Plan.